END USER AGREEMENT & TERMS OF SERVICE

1. Acceptance

This End User Agreement ("Agreement") is a binding contract between you ("you", "User") and Sattvatimes Services Private Limited ("we", "us", "Sattvatimes").

You accept by ticking the acceptance box at registration, by publishing a listing, or by making any payment — whichever occurs first. This is an electronic record under the Information Technology Act, 2000.

2. Definitions

• "Vendor" — any business, seller, service provider, trainer, employer, organiser, or agent listing on the Platform.
• "Listing" — any product, service, discount offer, event, job, or business profile published on the Platform.
• "Visitor" — any User browsing without an account.

3. Our role — we are a platform, not a seller

Sattvatimesis a listing, discovery, and community platform. We act as an intermediary within the meaning of Section 2(1)(w) of the Information Technology Act, 2000.

We do not sell, stock, manufacture, import, deliver, install, or service any product listed on the Platform.

We do not provide any service, training, course, astrology consultation, photography, construction, real estate, repair, or other service listed by a Vendor.

We do not organise any event listed, and we do not employ anyone through the jobs section.

Every transaction is concluded directly between the User and the Vendor. We are not a party to it, and we do not guarantee performance by either side.

All obligations of quality, description accuracy, fitness, pricing, delivery, warranty, after-sales support, refunds, licensing, and statutory compliance rest with the Vendor.

We do not independently verify Listings, Vendor credentials, qualifications, approvals, or claims, except to the limited extent expressly described on the Platform.

4. Vendor obligations

If you list on the Platform, you warrant that:

• you are lawfully carrying on the business you describe, and hold every licence, registration, and approval the law requires for it;
• your Listing is accurate, current, and not misleading in any material respect;
• you will honour the price, specification, and availability you publish; and
• you will issue lawful invoices and account for GST as applicable.

Sector-specific approvals — non-exhaustive:

Real estate listings are subject to Section 3 of the Real Estate (Regulation and Development) Act, 2016. Advertising an unregistered project where registration is required is an offence, and the liability is yours, not ours. We may require the RERA number before publishing.

5. Vendor plans, free periods and paid listings

Free registration promotions apply only for the period stated in the promotion. On expiry, listings do not continue free of charge; they revert to the then-current published plan unless you cancel before expiry. We will notify you at least 7 days before a free period ends.

Plan and listing fees exclude GST. A GST invoice is issued for each payment. Fees are not refundable once a Listing has been published, save as provided in the Refund Policy at [URL].

6. Discount Store and pricing claims

Where you advertise a discount, the struck-through or "MRP" price must be a genuine price at which the item was offered for sale, and the discount must be genuinely available on the stated terms.

Fabricated reference prices, permanent "limited time" offers, and false urgency are misleading advertisements under the Consumer Protection Act, 2019 and fall within the CCPA's Guidelines for Prevention and Regulation of Dark Patterns, 2023. We may remove such Listings without notice and suspend the Vendor. Liability for a misleading price claim rests with the Vendor.

Items listed at ₹0.00 with a percentage discount are not permitted.

7. Events

Event Listings are the responsibility of the organiser. Ticketing, admission, cancellation, postponement, refunds, capacity, crowd safety, permissions, and licences are the organiser's obligations.

We do not sell tickets and are not liable for any cancellation, postponement, injury, or loss at any event. Where an event listing links to a third-party ticketing platform, that platform's terms govern the purchase.

8. Jobs, internships and opportunities

We do not verify employers, vacancies, salary figures, or job descriptions, and we do not guarantee employment, interview, internship, or placement.

We never charge candidates for job placement. No Vendor or employer may demand any payment, deposit, security, or fee from a candidate through this Platform. Report any such demand immediately to info@sattvatimes.com. We will remove the Listing and may report the matter to the authorities.

Candidates should never share bank credentials, OTPs, or original documents with an employer contacted through this Platform.

9. Business networking and community content

Networking features are provided for genuine business connection. You shall not use them to send unsolicited bulk communications in breach of TRAI regulations, to solicit for multi-level marketing or chit fund schemes, or to harvest contact details.

10. News and editorial content

News, community updates, and articles are published for general information. Where content originates from a third party or a User, we act as an intermediary. Views expressed in User-submitted content are those of the author.

Corrections: If you believe published content about you is factually inaccurate, write to the Grievance Officer with particulars; we will review and, where appropriate, correct or remove it within the timelines in Clause 15.

11. Market data, weather and mock tests

BSE, NSE, market, and weather data displayed are supplied by third parties, are indicative and may be delayed, and must not be relied upon for trading, investment, travel, or safety decisions. We accept no liability for their accuracy or availability. Nothing on the Platform is investment advice.

Mock tests are practice aids only. Scores carry no certification value, are not an assessment of ability or employability, and confer no qualification.

12. User content

You retain ownership of your Listings, posts, photographs, and reviews, and grant us a worldwide, royalty-free, non-exclusive, sub-licensable licence to host, display, reproduce, and distribute them for the operation and promotion of the Platform.

You warrant you hold all rights necessary, including in any photograph of a person or property.

13. Prohibited content and conduct

You shall not host, display, upload, publish, transmit, or share information that:

• belongs to another person and to which you have no right;
• is obscene, pornographic, paedophilic, invasive of another's privacy including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, or otherwise unlawful;
• is harmful to a child;
• infringes any patent, trademark, copyright, or other proprietary right;
• deceives or misleads as to the origin of the message, or knowingly communicates misinformation or information patently false or untrue;
• impersonates another person;
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, causes incitement to any cognisable offence, prevents investigation of any offence, or is insulting to any foreign State;
• contains software viruses or code designed to interrupt, destroy, or limit the functionality of any computer resource; or
• violates any law for the time being in force.

You shall not additionally: post duplicate or phantom Listings; post fake reviews or testimonials, or solicit them; scrape or harvest Platform data by automated means; or probe or test the security of our systems.

We may review, refuse, edit, de-list, or remove any content at our discretion, and are not obliged to monitor content proactively.

14. Reviews

Reviews must come from genuine users of the product, service, or Vendor concerned. Vendors shall not post, solicit, or incentivise reviews they know to be false, and shall not review themselves or their competitors.

15. Grievance Officer and Nodal Contact

Pursuant to the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020:

Grievance Officer, Nodal Contact Person: info@sattvatimes.com with a subject line of the grievance.

Complaints are acknowledged within 48 hours and disposed of within one month. Requests to remove unlawful content under Rule 3(2)(b) are acted upon within 24 hours where applicable.

We will also make available to a complainant the details of the Vendor concerned, as required under the Consumer Protection (E-Commerce) Rules, 2020.

16. Data protection

Personal data is processed under our Privacy Policy at [URL] and the Digital Personal Data Protection Act, 2023.

Where a Vendor receives enquiry data, candidate applications, or customer contact details through the Platform, the Vendor is the Data Fiduciary in respect of that data and must use it solely for responding to the enquiry, must not sell or repurpose it, and must comply with the DPDP Act in its own right.

The notice and consent flow is available in English, Telugu, and Hindi.

17. Disclaimers

The Platform is provided "as is" and "as available". To the maximum extent permitted by law we disclaim all implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement, and we do not warrant uninterrupted or error-free operation.

We expressly disclaim any warranty as to the quality, legality, safety, title, or fitness of any product, service, plot, course, event, or job listed, or as to the identity, solvency, or good faith of any Vendor.

Counts and statistics displayed are drawn from internal records and are indicative only.

18. Limitation of liability

To the maximum extent permitted by law we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profit, revenue, data, goodwill, or business.

Our aggregate liability for all claims in any twelve-month period shall not exceed the total amount you actually paid to us in that period, or ₹[10,000], whichever is lower.

We are not liable for the acts, omissions, defaults, or insolvency of any Vendor, event organiser, employer, courier, payment gateway, or data provider. Your recourse in respect of a transaction lies against the Vendor.

Nothing here excludes liability that cannot be excluded under Indian law, including for fraud or for death or personal injury caused by negligence.

19. Indemnity

You shall indemnify and hold harmless [ENTITY NAME], its directors, officers, and employees against all claims, losses, liabilities, penalties, and reasonable legal costs arising from your Listings or content, your transactions with other Users, your breach of this Agreement, or your violation of any law or third-party right.

20. Suspension and termination

We may suspend or terminate an account, remove Listings, or withhold plan benefits where we reasonably suspect breach, fraud, misleading pricing, phantom listings, candidate-fee demands, or unlawful activity, or where required by law or a competent authority.

You may close your account at any time by writing to [SUPPORT EMAIL]. Closure does not entitle you to a refund except as provided in the Refund Policy, and does not discharge accrued obligations.

Clauses 3, 6, 8, 18, 19, and 22 survive termination.

21. Changes

We may revise this Agreement, with a new version number and effective date. Material changes take effect no earlier than [15] days after notice by email and in-product, and you will be asked to accept the new version at next login.

In accordance with Rule 3(1)(f) of the IT Rules 2021, we will inform you at least once every year of this Agreement, the Privacy Policy, and the consequences of non-compliance, including termination of access.

22. Governing law and disputes

Governed by the laws of India. Subject to the below, the courts at Visakhapatnam, Andhra Pradesh have exclusive jurisdiction. Disputes between you and us shall first be attempted amicably within 30 days of written notice, failing which they shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated at Visakhapatnam, in English.

This clause governs disputes between you and us, not disputes between a User and a Vendor.

Nothing in this clause prevents a consumer from approaching a Consumer Commission under the Consumer Protection Act, 2019.

23. Record of acceptance

Your acceptance is recorded with a server-generated timestamp, IP address, device or browser, and the version and cryptographic hash of the exact document accepted. Records are retained for two years and may be produced as evidence. Request a copy of your own record at [SUPPORT EMAIL].

24. General

Severability; no waiver by delay; you may not assign without our written consent; we may assign on merger or transfer of business; this Agreement with the Privacy and Refund Policies is the entire agreement; nothing creates a partnership, joint venture, agency, or employment relationship between us and any User or Vendor.

25. Contact

Sattvatimes Services Private Limited (Sattva Times)
near NTR Statue, 1st Lane, Srinagar, Visakhapatnam, Andhra Pradesh 530016
Email: info@sattvatimes.com · Phone: +91 8712655800